Customer Support
How can we assist you? Contact us for help with our services, resources, or any inquiries you may have.
50,000+ Customers Served
24/7 Emergency Support
95% Satisfaction Rate
Submit a Support Request
Fill out the form below and we'll get back to you as soon as possible.
Phone Support
Speak directly with our customer service team
General Inquiries:800-UTILITY (800-884-5489)
Emergency Line:800-EMERGENCY (800-363-7436)
Technical Support:800-TECH-HELP (800-832-4435)
24/7 for emergencies, Mon-Fri 8AM-6PM for general inquiries
Email Support
Send us detailed inquiries and documentation
General Support:support@utilities.gov.tt
Billing Questions:billing@utilities.gov.tt
Technical Issues:technical@utilities.gov.tt
Response within 24-48 hours
Live Chat
Get instant help through our website chat
Available:Monday - Friday, 8:00 AM - 6:00 PM
Average Response:Under 2 minutes
Languages:English, Spanish, Hindi
Click the chat bubble in the bottom right corner
Walk-in Centers
Visit our customer service locations
Port of Spain:123 Independence Square, Port of Spain
San Fernando:456 High Street, San Fernando
Scarborough:789 Main Street, Scarborough, Tobago
Mon-Fri 8:00 AM - 4:30 PM, Sat 9:00 AM - 1:00 PM