Frequently Asked Questions
Find answers to common questions about our utility services
You can pay your bills online through our secure portal, via mobile app, at our service centers, or through authorized payment locations. We accept credit cards, debit cards, bank transfers, and cash payments.
Contact our customer service immediately to discuss payment arrangements. We offer flexible payment plans and hardship programs for qualifying customers. Late fees may apply, but we work with customers to avoid service disconnection.
First, check if the outage is limited to your property or affects the neighborhood. If it's widespread, check our outage map for updates. Keep emergency supplies ready, unplug sensitive electronics, and report the outage through our emergency hotline.
If you suspect a gas leak, immediately evacuate the area and call our emergency hotline at 1-800-GAS-HELP. Do not use phones, light switches, or any electrical devices. Our emergency response team will arrive within 15 minutes.
Apply online through our connection services portal. You'll need to provide identification, proof of address, and any required permits. Processing typically takes 5-15 business days depending on the service type and location.
Yes, you can transfer your utilities to a new address. Submit a transfer request at least 3 business days before your move. You'll need to provide the new address and ensure the new property is serviceable by our network.
Use energy-efficient appliances, install LED lighting, fix water leaks promptly, adjust thermostat settings, and consider smart home devices. We offer energy audits and conservation programs to help customers reduce consumption and costs.
We offer rebates for energy-efficient appliances, smart thermostat installations, water-saving devices, and home energy audits. Government subsidies are also available for solar panel installations and other renewable energy systems.
Log into your online account or mobile app to update contact information, payment methods, and service preferences. For address changes or account transfers, contact customer service directly for assistance.
Log into your account and navigate to the billing section. Select "AutoPay" and provide your preferred payment method. You can choose to pay the full amount or a minimum payment automatically each month.
Smart meters provide real-time consumption data and automatic meter readings. Benefits include accurate billing, detailed usage insights, faster outage detection, and the ability to monitor usage patterns to reduce consumption and costs.
Smart meter installation is available upon request. Contact customer service to schedule an installation appointment. The process takes 2-4 hours and may require a brief service interruption during installation.